Frequently Asked Questions


Agents Rates

Agents requiring STO rates please contact

Breakfast times

Breakfast is served at the Jungle Junction from 06h30 until 10h00

Check in and check out times

Check in time 14h00
Check out time 10h00

Child Policy

Children rates are only applicable to persons of 11 years old and under only, and are  subject to availability of inter-leading rooms at the time of booking.
Please note that should inter-leading rooms not be available, the full adult accommodation rates apply. 
Cots are supplied for infants only (guests under the age of 2 years) and placed in the same room as adults.
No additional beds or mattresses can be added to a room.

Dress code at the Livingstone room

The dress code at The Livingstone room is smart casual. For men this means a sleeved collared shirt and closed shoes - strictly no safari wear, shorts, sandals or sneakers.
Ladies may wear smart casual clothing with sandals as befitting the outfit.

High Tea Times

High Tea is served daily from 15h00 - 17h00 on Stanley's Terrace

Livingstone Room dinner reservations

Telephone: +263- 13-44751/9
Email the food and beverage co-ordinator

Lost and Found

If you have lost that something special please email

Transfers from the airport

Transfers are not included in the daily rate. They are only included in the accommodation packages sold on this website. If you have already make your reservation and wish to arrange transfers please send us an email with your flight times, date, the numbers of people and the airport you are arriving at/ departing from.

Visa requirements

Do you need one? For the latest on the Zimbabwe visa requirements

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